MOUNT VERNON, OAK HARBOR & Sedro-Woolley AUTO REPAIR

Extremely professional, fairly quick and extremely reliable. I have been a customer of this company for a few years and will keep coming back no doubt.

DO NOT GO HERE I’D GIVE THIS SHOP ZERO STARS IF I COULD. My husband brought his Mercedes AMG in 2 months ago after it died on the road. The car displayed symptoms of a possible alternator issue and told miracle this. Miracle agreed with him and told the techs this. After supposedly testing the alternator they concluded that it was not the alternator or battery and must be a wiring problem. They asked to rip the dash off to probe the wiring. They ended up not doing that. The car sat in the lot in the same spot it was dropped off at for the whole time it was there. In total three techs were assigned to the car and none of them knew anything. A month and a half later they completely ditched the idea of faulty wiring and somehow jumped to the idea of low compression when that does not explain any of the symptoms. Adequate diagnosing was not complete. They wanted another 200 dollars for a second round of diagnostics. In addition, Miracle always had some excuse as to why the car wasn’t done; “oh my tech broke his elbow” “ oh my tech threw his back out” “all the techs have the flu”. Miracle never gives a straight answer and instead gives you the run around. She did a really good job at making you feel bad for them. We understand that AMGs are hard to work on so the day after we dropped the car off we asked if they were comfortable working on it and they said yes. But these techs seem incompetent. My husband ended up paying around 200-300 dollars for non-existent diagnostics and still was left at square one. We ended up towing the car to a different shop. This shop does not know what they’re doing. Please go anywhere else than here. You’d probably have more luck working on your own car than letting these guys do it for you. This place also needs more front desk people. When my husband would call some random man would answer and tell him Miracle would call back. She never did because this dude never told her to call. If you’re gonna answer phones and say you’re gonna call back just do it. This whole experience has been extremely stressful, exhausting and an overall nightmare. In the end, it really was an alternator problem.

Gateway is fantastic. It’s the only place I’d go in Oak Harbor. Rates are very fair and the job gets done right. Miracle working the front desk is absolutely amazing and knowledgeable. Couldn’t ask for more. Thank you!

Honest shop

Great service. Great price.

I recently took my F-150 in here for an alignment after installing a leveling kit the day before a 600 mile roadtrip into the middle of nowhere. Not only was Gateway Automotive able to get me in same day when all other shops were a week out, but they were friendly, thorough and fair priced. Their full vehicle inspection was documented with pictures which I appreciated knowing it wasn’t pencil whipped, and they identified only items which I knew were legitimate needs like my 7 year old battery and 2 year old dirty air filter. It’s refreshing to find a shop which doesn’t push unnecessary add ons to every service. After my experience there I would trust them enough to send my Grandma to them.

1 1/2 months my car is still in the shop😳🤔😢

The pricing is good. They had my car for a month, and the cost was low. Miracle is a good help, and is very courteous.

I was in the middle of a drive from Canada to San Diego and they were able to work with me and see me right away. Even with my predicament, they were honest and didn’t oversell me. I was able to get my car back faster than what they estimated it would take! Amazing service

I feel sorry for them. They are BLIND. My neice took her car there after a ball joint failure. They wanted to change out the whole lower control arm not just the ball joint. $900 for one side. A pair of rock auto ball joints for $9.00 and a free ball joint press rental from Autozone, 2 hours later and she helped me do it and we were done with both sides. $347.00 just for the estimate and they missed the hole in the wheel that the lower control arm did when the ball joint broke. How is it possible to remove the wheel with a flat tire to write an estimate and miss a 1" hole in the wheel ? Stevie Wonder auto. "We see where no one can " You people are on an Island not on the moon. Seek professional repair elsewhere. Can you please tell me ? With a estimate for repairs how can your expert tecks not notice a flat tire and look a lottle farther to find why it is flat ? The air went somewhere correct ? The tire has a hole or the wheel has an issue ? You never even took the wheel off to write the estimate. How can you miss a 1" hole in a wheel ? If she said yes to the repair estimate and you started work the first thing is a call saying you need a new wheel not included in the quote. Please explaine how you miss a 1" hole ? People on the Island PLEASE cross the bridge and save some money.